Terms & Conditions

By accessing or using the Douce website (douce.co.in) or any related digital properties operated by Douce Beverages LLP, you agree to be legally bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must immediately cease using this website.

These Terms constitute a legally binding agreement between you and Douce Beverages LLP. They govern your use of the website and any enquiries, transactions, or communications initiated through it. These Terms should be read alongside our Privacy Policy.

You are permitted to access and use this website for lawful purposes only. As a condition of use, you agree to:

• Provide accurate, current, and complete information when submitting any form on this website.
• Not access, tamper with, or use non-public areas of the website or our computer systems.
• Not probe, scan, or test the vulnerability of any system or network connected to the website.
• Not use automated tools, scrapers, or bots to access the website without our written permission.
• Not transmit any unsolicited or unauthorised advertising or promotional material.
• Not use the website in any way that is unlawful, harmful, or could damage the reputation of Douce Beverages LLP.

We reserve the right to restrict or terminate access to the website for any user who violates these conditions, without notice and without liability.

Douce packaged drinking water products are manufactured under BIS IS 14543:2016 certification (ISI No: 7700220208) and are intended for human consumption in accordance with their labelled specifications and applicable FSSAI regulations.

Businesses operating as authorised distributors, retailers, or institutional buyers of Douce products are subject to separate distribution or supply agreements that govern:

• Pricing structures and payment terms
• Geographic territories and exclusivity arrangements
• Minimum order quantities and frequency
• Storage, handling, and transportation requirements
• Marketing and branding usage rights
• Quality compliance obligations and audit rights
• Termination conditions and procedures

Nothing on this website constitutes a binding distribution or supply agreement. All such arrangements must be formalised through a written contract reviewed and signed by an authorised representative of Douce Beverages LLP. Verbal agreements, email confirmations, or form submissions on this website do not constitute binding commercial agreements.

Authorised distributors must ensure that all Douce products are stored, handled, and sold in compliance with applicable FSSAI regulations and product labelling requirements. Any distribution of counterfeit or tampered Douce products will result in immediate termination of the distribution agreement and legal action.

All content on this website — including but not limited to text, articles, blog posts, images, photographs, graphics, logos, brand assets, product images, layout designs, and software code — is the intellectual property of Douce Beverages LLP or its content suppliers and is protected under Indian intellectual property law, including the Copyright Act, 1957, and the Trade Marks Act, 1999.

When using the Douce website, you agree not to:

• Submit false, misleading, or fraudulent information through any form.
• Impersonate any person, company, or entity.
• Upload or transmit viruses, malware, or any other malicious code.
• Attempt to gain unauthorised access to any part of the website or its infrastructure.
• Engage in any activity that would constitute a criminal offence or give rise to civil liability.
• Use the website in a manner that could overburden, disable, or impair its servers or networks.
• Harvest or collect email addresses or other information from the website for spam or unsolicited contact.

The Douce website may contain links to third-party websites or services, including embedded maps, social media platforms, and partner websites. These links are provided for convenience only.

Douce Beverages LLP has no control over the content, privacy policies, or practices of third-party websites and accepts no responsibility for them. We recommend reading the privacy policy and terms of any third-party website you visit.

The inclusion of any link does not imply endorsement by Douce Beverages LLP of the linked site or any association with its operators.

This website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Douce Beverages LLP expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose.
• That the website will be continuously available, uninterrupted, or error-free.
• That the website is free from viruses, bugs, or other harmful components.
• That all information on the website is accurate, complete, or current at all times.

Product information on this website is for general informational purposes only. Specifications, certifications, and availability are subject to change without notice. For confirmed product specifications, contact us directly.

To the maximum extent permitted by applicable Indian law, Douce Beverages LLP and its directors, officers, employees, partners, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, or business opportunities.
• Damages arising from your reliance on information obtained through this website.
• Damages arising from unauthorised access to or alteration of your data.
• Damages caused by the conduct of any third party in connection with this website.

In no event shall our total liability to you for all claims arising from or related to your use of this website exceed the amount actually paid by you, if any, for accessing the website in the twelve months preceding the claim.

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, including but not limited to the Indian Contract Act, 1872, the Information Technology Act, 2000, and applicable consumer protection laws.

Any disputes arising from or relating to the use of this website, Douce products, or these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India, subject to the arbitration clause below.

Douce Beverages LLP reserves the right to modify these Terms at any time. Significant changes will be communicated through:

• Updating the “Last Updated” date at the top of this page
• A prominent notice on the website homepage for a period of 30 days following the change

Your continued use of the website after any modification constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you must cease using the website.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.