Privacy Policy
Last Updated: 1 January 2025 · Effective: 1 January 2025
Douce Beverages LLP is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under applicable Indian law.
Overview
Douce Beverages LLP (“Douce”, “we”, “us”, or “our”) operates the website douce.co.in and related digital properties. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
This policy is in compliance with India's Information Technology Act, 2000, the IT (Amendment) Act, 2008, the IT (Reasonable Security Practices) Rules, 2011, and aligns with the principles of the Digital Personal Data Protection Act (DPDPA), 2023.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.
Company Details
Legal Name: Douce Beverages LLP
Registered Address: 505, B Wing, Sarita Building, Prabhat Industrial Estate, Next to CNG Pump, Besides Dahisar Toll Naka, Mumbai – 400068
Email: info@douce.co.in
Phone: +91 18002097012
FSSAI License: 11524998000789
Information We Collect
When you interact with the Douce website, we may collect the following categories of information:
1.1 Information You Provide Directly
- Contact information: Name, email address, phone number, and city/state provided through our contact or enquiry forms.
- Business information: Company name, business role, region of operation, and volume requirements submitted by distributors or retailers seeking partnership.
- Visit requests: Name, company, purpose of visit, and phone number submitted through our plant visit request form.
- Communications: Messages, enquiries, feedback, and complaints submitted through our forms or via email.
- Newsletter subscriptions: Email address provided for receiving updates and communications.
1.2 Information Collected Automatically
- Usage data: Pages visited, time spent on each page, referring URLs, and navigation paths.
- Device information: Browser type and version, operating system, screen resolution, and device identifiers.
- IP address: Used to determine approximate geographic location and prevent fraud.
- Cookies and similar technologies: See our Cookies section below for full details.
- Log data: Server logs capturing access times, requested resources, and response codes.
1.3 Sensitive Personal Data
We do not intentionally collect sensitive personal data including financial information, passwords, health data, or biometric data through this website. If any such data is inadvertently provided, please contact us immediately for deletion.
How We Use Your Information
We use the information collected through this website exclusively for the following purposes:
2.1 Primary Purposes
- Responding to enquiries, distributor applications, and bulk order requests submitted through contact forms.
- Processing and routing contact form submissions to the appropriate internal team or department.
- Sending transactional communications directly related to your enquiry, request, or submission.
- Scheduling and confirming plant visit requests.
- Sending newsletters to subscribers who have opted in to receive communications.
2.2 Operational Purposes
- Analysing website usage patterns to improve functionality, user experience, and content relevance.
- Detecting, preventing, and addressing technical issues, security breaches, and fraudulent activity.
- Maintaining internal records for business operations and legal compliance.
- Complying with legal obligations, court orders, or regulatory requirements under Indian law.
Important: We do not use your information for unsolicited marketing, sell your data to third parties, or use it for purposes incompatible with those described above without your explicit consent.
Third Parties
We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted technology partners for website hosting, analytics, and email delivery. These providers process data only on our behalf and are bound by confidentiality agreements that prohibit them from using your data for any other purpose.
Legal Compliance
We may disclose your information when required by Indian law, court order, regulatory authority, or to protect our legal rights and those of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity. We will notify users before such a transfer and prior to your data becoming subject to a different privacy policy.
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected and to comply with our legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| General enquiries | 12 months | Response & follow-up |
| Distributor applications | 3 years | Business relationship |
| Newsletter subscriptions | Until unsubscribed | Active consent |
| Analytics data | 26 months (anonymised) | Trend analysis |
| Legal/compliance records | 7 years | Statutory requirement |
You may request deletion of your data at any time by contacting us at info@douce.co.in. We will process deletion requests within 30 days unless retention is required by law.
Your Rights
Under applicable Indian data protection law, including the Digital Personal Data Protection Act (DPDPA), 2023, you have the following rights with respect to your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Withdraw Consent
Withdraw consent for processing at any time. This will not affect lawfulness of prior processing.
Right to Grievance Redressal
Lodge a complaint with our Data Protection Officer regarding the handling of your data.
Right to Nominate
Nominate another individual to exercise rights on your behalf in case of incapacity or death.
To exercise any of these rights, contact our Data Protection Officer at info@douce.co.in. We will respond within 30 days of receiving your request.
Data Security
We implement reasonable security practices and procedures as required by the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Access controls limiting data access to authorised personnel only
- Regular security assessments of our website and infrastructure
- Secure, access-controlled data storage systems
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your personal data, we will notify you as required by applicable law.
Children's Privacy
Our website is not directed at children under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at info@douce.co.in and we will promptly delete such information.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by:
- Updating the “Last Updated” date at the top of this page
- Placing a prominent notice on our website homepage
- Sending an email notification to subscribers (for material changes)
Your continued use of the website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
Contact Us
For privacy-related queries, requests to exercise your rights, or concerns about how we handle your data, please contact us:
Douce Beverages LLP
Data Protection Contact
Head Office: 505, B Wing, Sarita Building, Prabhat Industrial Estate, Next to CNG Pump, Besides Dahisar Toll Naka, Mumbai – 400068
Manufacturing Unit: Sr. No. 181/1, Gala No. 1, Mali Compound, Back To Mathura Hotel, Poman, Kaman, Vasai-Bhiwandi Road, Vasai East, Palghar, Maharashtra – 401208
Email: info@douce.co.in
Phone: +91 18002097012
Response time: within 30 days of receiving your request